MonsterOps Terms of Service

1 Definitions

Account. the account through which a Customer and its Authorized Users access the Services.

Affiliate. an entity that directly or indirectly controls, is controlled by, or is under common control with a party. Control means ownership of more than 50% of the voting interests or the power to direct the entity's management.

AI Features. features that use artificial intelligence or machine learning, including MonsterAI, automated summaries, recommendations, and AI-assisted support.

AI Subprocessor. a third-party provider of artificial intelligence or machine-learning services that processes Customer Data or Personal Data on MonsterOps' behalf.

Authorized User. an individual whom the Customer permits to access the Services through the Customer's Account.

Confidential Information. non-public information disclosed by one party to the other that is marked confidential or should reasonably be understood as confidential because of its nature or the circumstances of disclosure. Customer Data is Customer Confidential Information.

Customer. the individual or legal entity that accepts these Terms, creates an Account, or enters into an Order Form for the Services.

Customer Data. data, content, records, and information submitted to, stored in, generated through, or transmitted through the Services by or for the Customer or its Authorized Users. Customer Data includes Rocks, objectives, KPIs, Issues, To-Dos, meeting content, comments, organizational information, and uploaded files.

Documentation. MonsterOps user guides, technical documentation, and policies made available for the Services.

Order Form. an ordering document, online checkout, proposal, or other written agreement that identifies a subscription, plan, price, or additional service and incorporates these Terms.

Personal Data. information relating to an identified or identifiable natural person, or information treated as personal data or personal information under applicable data-protection law.

Security Incident. unauthorized access to, acquisition of, disclosure of, alteration of, or destruction of Customer Data in MonsterOps' possession or control. Unsuccessful attempts that do not compromise Customer Data are not Security Incidents.

Services. the MonsterOps website, hosted application, APIs, MCP tools, AI Features, integrations, support, Documentation, and related services provided by MonsterOps.

Subprocessor. a third party engaged by MonsterOps to process Personal Data on the Customer's behalf in connection with the Services.

Subscription Term. the period during which the Customer is entitled to access a paid plan, as stated in the applicable Order Form or checkout.

MonsterOps. HCG Partners GmbH, Blegistrasse 11B, 6340 Baar, Switzerland.

2 Access to the Services

2.1 Service right. Subject to these Terms and the applicable Order Form, MonsterOps grants the Customer a limited, non-exclusive, non-transferable right during the applicable Subscription Term to access and use the Services for the Customer's internal business purposes.

2.2 Accounts and users. The Customer is responsible for designating Authorized Users, maintaining accurate Account information, and managing user access. Accounts and authentication credentials must not be shared between individuals. The Customer is responsible for activity performed through its Account except to the extent caused by MonsterOps' breach of these Terms.

2.3 Eligibility. The Services are intended for business use by individuals who are at least 18 years old and legally capable of entering into a binding agreement.

2.4 Advisers and coaches. The Customer may permit its employees, contractors, advisers, coaches, and other Authorized Users to use the Services on its behalf. The Customer remains responsible for their compliance with these Terms.

2.5 Free plans and trials. These Terms apply to free plans, trials, previews, and beta access. MonsterOps may modify or discontinue a free plan or trial on reasonable notice, except where immediate action is required for security, legal, or abuse-prevention reasons.

3 Customer Responsibilities

3.1 Lawful use. The Customer will use the Services only in accordance with applicable law, these Terms, the Documentation, and any reasonable usage limits disclosed for the applicable plan.

3.2 Customer Data. The Customer is responsible for the accuracy, quality, legality, and origin of Customer Data and for obtaining the rights, notices, and consents required to submit and process it through the Services.

3.3 Security. The Customer will use reasonable efforts to prevent unauthorized access to the Services, protect authentication credentials, keep Authorized User access current, and promptly notify MonsterOps of suspected unauthorized access or misuse.

3.4 Prohibited use. The Customer and Authorized Users must not:

• use the Services for unlawful, fraudulent, abusive, deceptive, or harmful activity;
• upload or transmit material that infringes intellectual property, privacy, confidentiality, or other rights;
• introduce malware or interfere with the security, integrity, availability, or performance of the Services;
• attempt to gain unauthorized access to the Services, another customer's data, or related systems or networks;
• reverse engineer, decompile, disassemble, or attempt to discover source code except to the limited extent such restriction is prohibited by law;
• copy, frame, mirror, resell, rent, sublicense, or provide the Services as a service bureau without MonsterOps' written permission;
• use the Services or outputs to build or train a directly competing product through automated extraction or systematic copying; or
• circumvent applicable plan limits, access controls, or technical protections.

4 Customer Data

4.1 Ownership. As between the parties, the Customer retains all right, title, and interest in and to Customer Data. These Terms do not transfer ownership of Customer Data to MonsterOps.

4.2 Limited licence. The Customer grants MonsterOps and its Subprocessors a worldwide, non-exclusive, limited-term licence to host, copy, process, transmit, display, adapt, analyze, and back up Customer Data only as reasonably necessary to provide, secure, maintain, support, and improve the Services; create Aggregated Statistics as described in Section 4.3; comply with the Customer's instructions; and meet legal obligations. This licence ends when Customer Data is deleted from MonsterOps' active systems and backups, except for data retained as required by law and Aggregated Statistics described below.

4.3 Aggregated Statistics. MonsterOps may compile statistics about how the Services are used across its customer base, including free and trial Accounts. Examples include the number of meetings held, the share of users who are active, common KPI categories, Rock completion trends, the average number of milestones per objective, and how operational results change over time ('Aggregated Statistics').

Aggregated Statistics may be calculated from Customer Data, including KPI values, but:

(a) each figure disclosed outside MonsterOps combines data from Accounts belonging to at least 10 different Customers;

(b) they do not disclose underlying Customer Data, such as individual KPI values, meeting notes, or the text of Issues; and

(c) no Customer, Authorized User, or individual can be identified from them without disproportionate effort.

MonsterOps may use, publish, and disclose Aggregated Statistics, including on its website and in reports, white papers, and marketing materials. Aggregated Statistics created in accordance with this Section are not Customer Data. MonsterOps does not sell Customer Data or Aggregated Statistics.

4.4 Data export. During an active subscription, the Customer may export available Customer Data using the Services or request reasonable assistance from support. Following expiration or termination, MonsterOps will make Customer Data available for export for at least 30 days unless the Account was terminated for unlawful activity, a security threat, or a legal prohibition.

4.5 Deletion and abuse prevention. After the export period, MonsterOps may delete Customer Data from active systems; encrypted backups may remain until their ordinary expiry. To prevent fraud, abuse, chargebacks, unauthorized access, evasion of restrictions, or repeat registration, and to comply with law, resolve disputes, or enforce the agreement, MonsterOps may retain limited account, billing, payment, authentication, and security identifiers. These may include email addresses or domains, IP addresses, device or network identifiers, payment-provider IDs, and payment-card fingerprints or tokens, but never complete card details. Access is restricted; records are not used for marketing and are kept only as long as reasonably necessary. Additional details are provided in the Privacy Policy and any applicable Data Processing Agreement.

5 Confidentiality

5.1 Protection. Each receiving party will use the other party's Confidential Information only to perform or exercise rights under the agreement. It will protect that information using at least reasonable care and no less care than it uses for its own confidential information of similar importance.

5.2 Permitted access. A receiving party may disclose Confidential Information only to its employees, contractors, professional advisers, Affiliates, and Subprocessors who need the information for purposes consistent with the agreement and who are subject to confidentiality obligations at least as protective as those in these Terms.

5.3 Exclusions. Confidential Information does not include information that the receiving party can demonstrate was lawfully known without restriction before disclosure, becomes public without breach of an obligation, is received lawfully from a third party without confidentiality restrictions, or is independently developed without use of the disclosing party's Confidential Information.

5.4 Required disclosure. A receiving party may disclose Confidential Information when legally required. Where legally permitted, it will give the disclosing party reasonable prior notice and assistance if the disclosing party wishes to seek protective treatment.

5.5 Customer references. Unless the Customer requests anonymity by contacting MonsterOps, MonsterOps may identify the Customer by company name and logo as a user of the Services on its website, customer lists, and marketing materials. MonsterOps will stop new references and remove the name and logo from digital materials it controls within a reasonable period after receiving an opt-out request. Use of the Customer's other trademarks, testimonials, case studies, or identifiable Customer Data requires prior permission.

6 Administrative Access

6.1 Purposes of access. Authorized MonsterOps personnel and contractors may access Customer Data only when necessary to:

(a) provide support requested by the Customer or an Authorized User;

(b) diagnose and fix a technical problem affecting the Services;

(c) investigate suspected abuse, fraud, unauthorized access, or a Security Incident;

(d) comply with applicable law or a binding order from a court or authority;

(e) understand how customers use the Services so MonsterOps can design, improve, and prioritize product features; or

(f) carry out another instruction the Customer has given in writing.

6.2 Authorized personnel. Only personnel and contractors whose role requires it may access Customer Data. They must be bound by confidentiality obligations and use two-factor authentication. MonsterOps will promptly remove access when a person's role changes or their employment or engagement ends.

6.3 Changes to Customer Data. MonsterOps personnel and contractors will not create, change, or delete Customer Data except when the Customer asks them to, or when it is necessary to restore service or contain a Security Incident.

6.4 Confidentiality. All Customer Data accessed under this Section is Confidential Information and is subject to Section 5.

7 Artificial Intelligence

7.1 AI Features. The Services may use AI Features to answer questions, generate meeting summaries, create recommendations, assist support, or perform other functions described in the Services. AI Features may be initiated by an Authorized User, configured by the Customer, run automatically by MonsterOps as part of the Services, or used by authorized MonsterOps personnel and contractors when necessary to provide support requested by the Customer or an Authorized User or diagnose a technical problem. Support use is subject to the safeguards in Section 6. When an AI Feature runs, relevant Customer Data may be transmitted to an AI Subprocessor to perform the task. MonsterOps may also use AI Features and approved AI Subprocessors to analyze Customer Data for the limited purpose of creating Aggregated Statistics under Section 4.3.

7.2 Data use and training. MonsterOps does not use Customer Data to train shared artificial intelligence models. MonsterOps uses commercial or API services whose applicable terms restrict use of submitted business data for model training unless the Customer expressly directs or opts in to such use. AI-generated analyses created for MonsterOps' benchmarking, research, or marketing purposes may be used only after they qualify as Aggregated Statistics under Section 4.3.

7.3 AI controls. Availability of workspace-wide AI disablement or other AI governance controls depends on the applicable plan. If AI Features are disabled, some functionality may be unavailable. Disabling MonsterOps AI Features does not control AI services independently connected by the Customer through an integration, API, or MCP client.

7.4 AI output. AI-generated output may be incomplete, inaccurate, or unsuitable for a particular purpose. The Customer and Authorized Users must review AI output before relying on it. AI Features are intended to assist human judgment and do not make employment, legal, financial, or other decisions producing legal or similarly significant effects on behalf of the Customer.

8 Privacy and Data Protection

8.1 Privacy Policy. MonsterOps will process Personal Data in accordance with the MonsterOps Privacy Policy, which is incorporated into these Terms by reference.

8.2 Data Processing Agreement and instructions. Where MonsterOps processes Personal Data on the Customer's behalf, the MonsterOps Data Processing Agreement applies and is incorporated into these Terms. The Customer instructs MonsterOps to process Personal Data as necessary to provide the Services. Where MonsterOps processes Personal Data for the purposes in Sections 4.3 and 6.1(e), it does so as an independent controller, as described in the Privacy Policy. If there is a conflict concerning processing on the Customer's behalf, the Data Processing Agreement prevails.

8.3 Subprocessors. MonsterOps may use Subprocessors to provide the Services. MonsterOps remains responsible for its Subprocessors' performance of their data-protection obligations to the extent required by applicable law. The current Subprocessor list identifies their functions and relevant processing locations.

8.4 Customer obligations. The Customer is responsible for determining whether the Services are appropriate for the Customer's intended processing and for providing required notices and lawful instructions to MonsterOps. Unless expressly agreed in writing, the Services are not designed for protected health information, payment-card data, government-classified data, or other information subject to specialized regulatory requirements.

9 Security

9.1 Safeguards. MonsterOps will maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect the confidentiality, integrity, and availability of Customer Data. Safeguards may include access controls, authentication protections, encryption, monitoring, backups, vulnerability management, and incident-response procedures, as appropriate to the Services and MonsterOps' size and risk profile.

9.2 Security Incidents. MonsterOps will notify the Customer without undue delay after becoming aware of a Security Incident affecting the Customer. MonsterOps will provide information reasonably available about the nature and likely consequences of the incident, the data affected, and mitigation or remediation measures, and will reasonably cooperate with the Customer's legally required response.

9.3 No absolute security. No online service can guarantee complete security or uninterrupted availability. MonsterOps' obligations under this Section are obligations to maintain reasonable safeguards, not a guarantee that a Security Incident will never occur.

10 Third Party Services and Integrations

10.1 Optional integrations. The Customer may choose to connect the Services to third-party products, including project-management platforms, automation services, identity providers, AI tools, or other systems. The Customer authorizes MonsterOps to exchange Customer Data with those services as directed by the Customer.

10.2 Third-party terms. Third-party services are governed by their own terms and privacy practices. MonsterOps does not control and is not responsible for a third-party service, including changes, downtime, data handling, or actions taken through credentials or permissions granted by the Customer.

10.3 API and MCP clients. The Customer is responsible for applications and AI clients it connects through the MonsterOps API or MCP tools, including their security, instructions, permissions, and use of retrieved Customer Data.

11 Service Availability and Changes

11.1 Availability. MonsterOps will use commercially reasonable efforts to make the Services available 24 hours a day, seven days a week, excluding planned maintenance, emergency maintenance, third-party outages, Customer-caused unavailability, and events beyond MonsterOps' reasonable control.

11.2 Service changes. MonsterOps may update and improve the Services. MonsterOps will provide reasonable advance notice of a change that materially reduces core paid functionality during a current Subscription Term, unless the change is necessary to address security, legal, third-party, or technical requirements.

11.3 Beta features. Features identified as beta, preview, experimental, or early access may be changed or discontinued at any time and are provided without a service-level commitment. The Customer should not rely on a beta feature for critical operations.

12 Fees Billing and Taxes

12.1 Fees. Fees, billing frequency, plan features, and the Subscription Term are stated in the Order Form or checkout. Except where expressly stated otherwise, fees are based on the subscription purchased rather than actual usage and are payable in advance.

12.2 Automatic renewal. Paid subscriptions renew automatically for successive periods equal to the preceding Subscription Term unless the Customer cancels before the renewal date. MonsterOps may change pricing for a future renewal by giving at least 30 days' notice.

12.3 Payment processing. Payments may be processed by Stripe or another disclosed payment provider. MonsterOps does not store complete payment-card details. The Customer authorizes the payment provider to charge the selected payment method for amounts due.

12.4 Taxes. Fees exclude applicable taxes unless stated otherwise. The Customer is responsible for taxes charged on its purchase of the Services, except taxes based on MonsterOps' income.

12.5 Refunds. Fees are non-refundable except as required by law or under a trial, refund policy, or money-back guarantee expressly offered at the time of purchase. Cancellation prevents future renewal but does not generate a prorated refund for the current Subscription Term.

12.6 Late payment. If payment remains overdue after notice, MonsterOps may suspend paid functionality or the Account. Suspension does not eliminate the Customer's obligation to pay amounts already due.

13 Suspension

13.1 Grounds. MonsterOps may suspend access if reasonably necessary to prevent or address a security threat, abuse of the Services, unlawful activity, material breach, harm to another customer or the Services, non-payment, or a legal requirement.

13.2 Notice and restoration. Where practicable, MonsterOps will notify the Customer before suspension. MonsterOps may suspend the entire Account, but may limit the suspension to an affected Authorized User where the issue is clearly limited to that individual. MonsterOps will restore access after the issue is resolved, subject to payment of overdue amounts and reasonable verification.

14 Term and Termination

14.1 Term. These Terms begin when the Customer first accepts them or uses the Services and continue until all Accounts and Subscription Terms have ended.

14.2 Customer cancellation. The Customer may cancel renewal through the billing settings or by contacting support. Unless an Order Form states otherwise, cancellation takes effect at the end of the current Subscription Term.

14.3 Termination for breach. Either party may terminate the agreement if the other party materially breaches it and does not cure the breach within 30 days after written notice. No cure period is required if the breach cannot reasonably be cured, involves unlawful or fraudulent activity, or creates an urgent security risk.

14.4 Termination by MonsterOps.

(a) MonsterOps may terminate a free Account on at least 30 days' notice.

(b) MonsterOps may decide not to renew a paid subscription by giving the Customer at least 90 days' notice. Non-renewal takes effect at the end of the first Subscription Term that ends at least 90 days after notice. The Customer may cancel earlier under Section 14.2.

(c) In each case, the export period in Section 4.4 applies. This Section does not limit MonsterOps' rights under Sections 13 and 14.3.

14.5 Effect of termination. When termination takes effect, the Customer's right to use the Services ends, subject to the export period in Section 4.4. Sections that by their nature should survive will survive, including ownership, confidentiality, payment obligations, disclaimers, liability limitations, indemnification, governing law, and provisions concerning retained data.

15 Intellectual Property

15.1 MonsterOps technology. MonsterOps and its licensors retain all right, title, and interest in the Services, Documentation, software, designs, interfaces, trademarks, and related intellectual property. No rights are granted except the limited access right stated in these Terms.

15.2 Feedback. If the Customer or an Authorized User provides suggestions, ideas, or feedback about the Services, MonsterOps may use them without restriction or compensation. Feedback does not include Customer Data or the Customer's Confidential Information.

15.3 Brand use. Except for MonsterOps' use of the Customer's company name and logo as permitted by Section 5.5, neither party may use the other party's name, logo, or trademarks except with permission or as necessary to identify the parties in a private contractual or support context.

16 Warranties

16.1 Mutual authority. Each party warrants that it has authority to enter into the agreement.

16.2 Service warranty. MonsterOps warrants that it will provide the paid Services with reasonable skill and care and materially in accordance with the Documentation. The Customer's exclusive remedy for a breach of this warranty is for MonsterOps to use reasonable efforts to correct the nonconformity or, if correction is not commercially reasonable, terminate the affected paid Service and refund prepaid fees for the unused period.

16.3 Customer warranty. The Customer warrants that it has the rights and lawful basis necessary for MonsterOps to process Customer Data as contemplated by the agreement.

17 Disclaimers

17.1 General disclaimer. Except for the express warranties in these Terms and to the maximum extent permitted by law, the Services are provided as available. MonsterOps disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

17.2 Business decisions. MonsterOps provides tools for organizing information, meetings, execution, and decision support. MonsterOps does not provide legal, accounting, financial, employment, management-consulting, or other professional advice and does not guarantee a business result.

17.3 Third-party and AI output. MonsterOps is not responsible for third-party services or for decisions made from AI-generated output. The Customer remains responsible for reviewing outputs and making business and employment decisions.

18 Limitation of Liability

18.1 Excluded damages. To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, goodwill, business opportunity, or anticipated savings, arising from the agreement, even if advised that such damages were possible.

18.2 Liability cap. Except for Excluded Claims, each party's total aggregate liability arising out of or relating to the agreement will not exceed the fees paid or payable by the Customer for the Services during the 12 months immediately before the event giving rise to liability. For a free Account, MonsterOps' aggregate liability will not exceed CHF 100.

18.3 Excluded Claims. The limitations in Sections 18.1 and 18.2 do not apply to payment obligations, breach of the other party's intellectual property rights, fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or liability that cannot lawfully be limited or excluded. Nothing in these Terms excludes liability contrary to mandatory Swiss law.

19 Indemnification

19.1 Customer indemnity. The Customer will defend MonsterOps against a third-party claim arising from Customer Data, the Customer's unlawful use of the Services, or the Customer's material breach of Section 3, and will pay damages and reasonable external legal costs finally awarded or agreed in a settlement approved by the Customer.

19.2 MonsterOps intellectual property indemnity. For a paid subscription, MonsterOps will defend the Customer against a third-party claim that the unmodified Services, when used as authorized, infringe that third party's intellectual property rights, and will pay damages and reasonable external legal costs finally awarded or agreed in a settlement approved by MonsterOps. MonsterOps has no obligation for claims arising from Customer Data, third-party services, modifications not made by MonsterOps, or use contrary to the Documentation or these Terms.

19.3 Process. The indemnified party must promptly notify the indemnifying party, provide reasonable cooperation at the indemnifying party's expense, and allow the indemnifying party to control the defense and settlement. No settlement may admit fault by or impose a non-monetary obligation on the indemnified party without its consent, which will not be unreasonably withheld.

19.4 Infringement remedies. If the Services are or may be subject to an infringement claim, MonsterOps may obtain the right to continue providing them, modify or replace the affected functionality, or terminate the affected Service and refund prepaid fees for the unused period.

20 Modifications to These Terms

20.1 Updates. MonsterOps may update these Terms from time to time. MonsterOps will post the revised Terms with an updated effective date.

20.2 Material changes. MonsterOps will give reasonable advance notice by email or in the Services before a material change takes effect, unless an immediate change is required by law, security, or a third-party dependency. If the Customer does not accept a material change, it may cancel its subscription before the change takes effect. Continued use after the effective date constitutes acceptance.

21 Export Control and Sanctions

21.1 Compliance. Each party will comply with applicable export-control and sanctions laws. The Customer will not permit access to or use of the Services in violation of such laws or by a person or entity subject to applicable trade restrictions.

22 Governing Law and Disputes

22.1 Governing law. The agreement is governed by the substantive laws of Switzerland, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

22.2 Good-faith resolution. Before filing proceedings, each party will make reasonable efforts to resolve a dispute through good-faith discussions between representatives authorized to settle it, unless urgent interim or injunctive relief is required.

22.3 Jurisdiction. The courts of the Canton of Zug, Switzerland, have exclusive jurisdiction over disputes arising out of or relating to the agreement, subject to any mandatory jurisdiction required by law.

23 Notices

23.1 Customer notices. MonsterOps may send operational and contractual notices to the Account owner's email address, display them in the Services, or both. The Customer must keep its contact information current.

23.2 Notices to MonsterOps. Legal notices to MonsterOps must be sent to support@monsterops.io with 'Legal Notice' in the subject line and by registered post to HCG Partners GmbH, Blegistrasse 11B, 6340 Baar, Switzerland. A notice is effective when received.

24 General

24.1 Order of precedence. If documents conflict, the following order applies: an expressly negotiated Order Form, the Data Processing Agreement for data-protection matters, these Terms, and the Documentation. A purchase order issued by the Customer does not modify the agreement unless MonsterOps expressly agrees in writing.

24.2 Assignment. Neither party may assign the agreement without the other party's prior written consent, which will not be unreasonably withheld. Either party may assign the agreement without consent to an Affiliate or in connection with a merger, reorganization, acquisition, or sale of substantially all assets relevant to the agreement, provided the assignee assumes the assigning party's obligations.

24.3 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil unrest, governmental action, labor disputes, internet or utility failures, cyberattacks not caused by its failure to maintain reasonable safeguards, or failures of essential third-party providers. This Section does not excuse payment obligations.

24.4 Independent contractors. The parties are independent contractors. The agreement does not create a partnership, joint venture, fiduciary, agency, franchise, or employment relationship.

24.5 No third-party beneficiaries. The agreement does not create rights for any third party, except as expressly stated in an indemnification provision.

24.6 Waiver. A failure or delay to exercise a right is not a waiver. A waiver must be in writing and applies only to the specific instance stated.

24.7 Severability. If a provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in effect.

24.8 Entire agreement. The Terms, applicable Order Forms, Privacy Policy, Data Processing Agreement, and documents expressly incorporated by reference form the entire agreement concerning the Services and supersede prior or contemporaneous proposals and representations on that subject.

24.9 Language. The English version of these Terms controls unless mandatory law requires otherwise. Any translation is provided for convenience.

24.10 Contact. Questions about these Terms may be sent to support@monsterops.io.